Draft. This page is a draft for legal review and is not in effect yet.

Refund policy

Last updated 2026-10-23

We want you to pay for Cuewire only if it helps you. Start with the free 14-day trial of Pro: it needs no payment details.

14 days, no questions

If you are not happy with a purchase, ask for a refund within 14 days of the payment, and we will refund it in full. This covers new subscriptions and renewals, monthly or yearly, Pro or Team.

How to ask

Our orders are handled by Paddle.com, our Merchant of Record. To ask for a refund, use the link in your Paddle receipt email, or contact Paddle at paddle.net. You can also write to us at support@cuewire.dev, and we will arrange it. Refunds go back to the way you paid, usually within 5 to 10 business days.

Cancelling

You can cancel a subscription at any time. It stays active until the end of the period you paid for, and is not charged again. Cancelling after 14 days does not refund the current period.

After a refund

The refunded plan ends, and Cuewire goes back to Free. Nothing you made is lost: your canvases, notes and settings stay on your computer.

Your rights under consumer law in your country are not affected by this policy.